REFUNDS & RETURNS POLICY

Our Returns and Exchange policies for all jewellery items

Orders Placed Through This Website

You may cancel your order for a full refund for any reason at any point up until the 30th day after receiving your order. This refund is only available if the item is unworn, in an original condition and is returned with its original packaging and certificate(s).

You should also include proof of purchase. Please note that all jewellery returned will be checked by our experts to ensure it is as originally sent, by us to you, before a refund is processed.

Faulty And Damaged Goods

In the unlikely event that you receive your item(s) in a faulty or damaged state, please notify us as soon as possible, these items will be dealt with in accordance with our returns procedure. Any item that is found to be damaged or faulty which is not our fault will be charged at the appropriate rate.

Return Instructions

To return your order you must notify us in writing at info@jordanjewellerydesign.co.uk

Please ensure items are returned within 5 working days of notification of return for a full refund or exchange (subject to the conditions above).

We aim to make the refund or exchange within 10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.

Any items being returned should be returned by Royal Mail Special Delivery (with the appropriate compensation) to: 5 The Arcade,
Cwmbran Shopping Centre,
Cwmbran, Torfaen,
South Wales NP44 1PQ

Please ensure that you fully insure the item(s). As the parcel will be in your responsibility until we sign for it.

Please note that we cannot be responsible for items that are lost on their return to us so please be sure to retain your proof of posting.

Returns Overseas

We do accept returns on orders placed outside the United Kingdom.

It will be your responsibility to ensure the parcel reaches us, and at your own cost.